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Time-Sensitive closers

Opportunity to drive conversions

Julie Zehntner avatar
Written by Julie Zehntner
Updated over a week ago

Summary

This recipe leverages the urgency of trial expirations to drive conversions, aiming to transition high-intent users into paid plans.

Why this works

  • Creates a clear deadline to prompt action

  • Aligns incentives with the user’s decision-making timeline

  • Focuses on accounts with high engagement and intent

Goal

  1. For the reader: Nudge high-intent trial users toward paid conversion by capitalizing on time-sensitive momentum.

  2. For the company: Maximize trial ROI by closing deals before expiration.


Accoil Signal

Primary signal

  • Account Type: Trial users

  • Activation Rate: Accounts that have completed most of their onboarding

  • Engagement Frequency: Actively using the product

  • Engagement Score: Showing strong signals of interest

Additional insights

  • Trial Expiry: Trial window closing soon

  • User Role: Decision-makers or stakeholders

  • Account Characteristics: High-value or strategic industry trials


Action steps

  1. Build the List

    • Segment trials with strong usage nearing expiration

    • Layer in engagement score and activation progress

  2. Personalize Outreach

    • Use connections to send insights to the tools your team uses

    • Emphasize trial timeline

    • Showcase key unlocked benefits of conversion

  3. Create Urgency

    • Provide time-bound incentives

    • Use countdown visuals or messaging

  4. Provide Support

    • Offer final walkthroughs or demos

    • Share onboarding content for post-upgrade success

  5. Follow Up Promptly

    • Track response rate

    • Escalate high-value accounts to direct sales


Supporting metrics

Metrics

How to measure in Accoil

Conversion Rates

% of expiring trials that upgrade

Engagement Patterns

Final-week usage behavior

Revenue Impact

Contribution of this play to monthly sales

Retention Metrics

Post-conversion retention of urgency-closed accounts



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