Customer Retention
Maintaining engagement, addressing declining usage, and reinforcing value
Low Adoption CustomersDelivering tailored enablement
Churn Prevention OutreachAt-risk customers and re-engagement
Inactive CustomersReignite engagement from long-term customers who’ve gone quiet.
Feature Usage TroubleshootingTargeting users who engage with features but don’t finish workflows
Lifecycle Check-InsPersonalized check-ins, value reminders, and ROI proof.
Success CheckpointsMomentum, targeting new customers.
At-Risk AccountsRe-engaging with timely outreach and targeted support
Power User Recognition
Unresponsive Accounts AlertsOutreach and targeted value to revive relationships before they slip away
Feature Drop-Off DetectionReinforcing value when users disengage from previously adopted features
Feature Awareness Campaign: Driving Adoption Among Everyday UsersBuild product awareness and unlock deeper engagement.
Annual Contract prepSet the stage