Accoil

Low Adoption Customers

Churn Prevention Outreach

Reignite engagement from long-term customers who’ve gone quiet.

Inactive Customers

Targeting users who engage with features but don’t finish workflows

Feature Usage Troubleshooting

Personalized check-ins, value reminders, and ROI proof.

Lifecycle Check-Ins

Success Checkpoints

Re-engaging with timely outreach and targeted support

At-Risk Accounts

Spotlight Your Top Users to Drive Broader Adoption

Power User Recognition

Outreach and targeted value to revive relationships before they slip away

Unresponsive Accounts Alerts

Reinforcing value when users disengage from previously adopted features

Feature Drop-Off Detection

Build product awareness and unlock deeper engagement.

Feature Awareness Campaign: Driving Adoption Among Everyday Users

Annual Contract prep

Julie Zehntner

Maintaining engagement, addressing declining usage, and reinforcing value

Customer Retention

Website

Application

Developer Hub

Find answers and get help from Intercom Support and Community Experts

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