Summary
Explains the necessity of sending a createdAt trait to Accoil Analytics to display Tenure, a critical engagement metric.
How this helps
Clarifies the setup requirements for tracking user and account tenure, aiding in long-term engagement and retention strategies.
We're sorry to hear that you don't see Tenure reported in Accoil Analytics. Tenure is one of the most important data points when assessing product engagement!
The reason you are not seeing Tenure in your account is because you are not sending Accoil Analytics a createdAt trait from Segment - either at the user or account level.