Summary
Explains why new users or accounts may not appear in Accoil Analytics immediately, emphasizing the importance of active user engagement.
How this helps
Assures users that engagement data becomes more comprehensive over time, encouraging the inclusion of broad engagement events.
In your first few days or weeks of use you may not see all of your users or accounts. That is because Accoil Analytics is only able to report on Active Users.
We consider an “Active User” anyone who triggered one of your scored events during the engagement period selected (daily, weekly, monthly).
As these users login and perform scored events, you will start to see them in Accoil Analytics.
Tip:
Add a Login or Viewed Home Screen event to your scoring profile.
Adding those events to your scoring profile will make sure all users who visit your offering will be accounted for.
If you still aren't seeing those accounts/users after a week or so, it may be time to have your success team reach out to them and re-engage your customers.