Summary
Learn why new users or accounts may not immediately appear in Accoil and how active engagement influences visibility.
How this helps
Ensures users understand how engagement data builds over time and encourages adding key events for broader tracking.
Why users or accounts may not appear
In your first few days or weeks of using Accoil, you may not see all users or accounts immediately. This is because Accoil only reports on Active Users.
What is an Active User?
An Active User is anyone who has triggered at least one scored event during the selected engagement period (daily, weekly, or monthly).
As users log in and perform scored events, they will begin appearing in Accoil automatically.
How to ensure better visibility
Tip: Add a Login or Viewed Home Screen event to your scoring profile.
Including these broad engagement events ensures that all users visiting your platform are accounted for.
Still missing users or accounts?
If certain users/accounts haven't appeared after a week, consider having your Customer Success Team reach out for re-engagement.
Proactively tracking user engagement ensures a more accurate dataset and better insights into user behavior! 🚀