Overview
The Accoil Feed is your personalized signal center — a digestible, curated stream of the most important customer and product activity happening across your SaaS product.
Instead of digging through dashboards or getting lost in real-time alerts, Feeds deliver a narrative-driven summary of recent changes. Each update appears as a card — a grouped, high-signal snapshot that helps you stay aware of meaningful movements in your users, accounts, and product.
📌 Where are Feeds?
Located in Profiles → Views → Feed
Also visible in the Dashboard (right-hand side panel) for quick access to recent changes.
Key Benefits
Traditional Tools | Feed |
Static dashboards | Narrative-driven signal stream |
Manual digging for changes | Time-aware cards auto-grouped by impact |
Real-time alert fatigue | Curated, relevant updates only |
Functional silos | Role-based, shareable feeds for Sales, CS, Product, and more |
Delivery Channels
The Feed is asynchronous-first, designed to meet teams where they already work:
✅ In-App (always available)
✅ Slack (optional delivery to a public channel at 8AM daily/weekly)
🔜 Email (coming soon!)
Slack messages are grouped by day or week into a headline post, with individual cards threaded underneath to avoid clutter and keep teams aligned.
Feed Cards
Each item in your feed is a card — a grouped summary of related changes.
Examples include:
“5 accounts hit full activation yesterday”
“3 users entered the Dormant segment this week”
“BetaCorp’s score dropped by 42 points”
Cards are dynamic, time-scoped, and clickable. They help teams prioritize what matters most, not sift through logs.
Who It’s For
Role | Common Signals |
Customer Success | At-risk accounts, onboarding stalls, power users |
Sales & AMs | Expansion readiness, reactivation, plan changes |
Product Teams | Feature usage spikes, activation blockers |
Marketing & Growth | Segment transitions, premium adoption, lifecycle triggers |
Summary
The Feed is more than a product report — it’s the pulse of your customer base. Delivered where and when teams need it most, it helps:
👀 Maintain awareness across teams
🔍 Spot risk and opportunity earlier
📣 Act quickly with the right context
🤝 Stay aligned without meetings or dashboards
Whether you’re onboarding new users, closing a deal, or tracking adoption — the Feed ensures you’re never out of the loop.