A great way to drive more targeted engagement and customer support is to connect your Accoil Analytics scores with Intercom. Our Intercom integration is two-fold - simple data export from Accoil Analytics to Intercom and using Accoil Analytics with the Intercom Inbox.

First of all, by connecting Accoil Analytics to Intercom, we will update your users and accounts with relevant Accoil Analytics data on a nightly basis (you can see what data we update here: https://help.accoil.com/en/articles/8888374-connecting-accoil-analytics-to-intercom.

This will allow you to filter and segment your users in Intercom by Accoil Analytics scores and segments. This means you can use Accoil Analytics scores and segments as filters in your Intercom emails and in-app messages.
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The other way to use Accoil Analytics and Intercom together is by adding Accoil Analytics to your Intercom Inbox:

This Inbox widget will allow your Success team to more easily access all Accoil Analytics data in every Inbox chat.

Setting up the Accoil Analytics Inbox widget is easy. Once you have connected your Accoil Analytics account to Intercom, you can set up the widget from any Inbox conversation. Simply click on Customize on the Inbox sidebar:

And add Accoil Analytics. It's really that simple.

To connect Accoil Analytics with Intercom, simply click on Destinations, then the Connect Intercom . This will allow you to auth into Intercom. Your user scores and segments should flow to intercom immediately.

You can also find the Accoil Analytics app in Intercom's app store.

Once you have your Accoil Analytics scores and segments flowing into Intercom, you can easily have these metrics showing up on your Intercom dashboard (as well as person and company profiles) by configuring the columns on your dashboard here:

Then your dashboard can look like this - and your success team can have context for every conversation they have with users via Intercom.

You can do this for both your Users and your Company views.

(company view ^^)

We match Accounts in Accoil Analytics to Companies in Intercom by matching the Account Display Name you set in Accoil Analytics with the Company Name in Intercom.

If we find a match on those values, we simply update the Intercom Company with Accoil Analytics Account scores and segments.

If we don't find a match, we create a new Company in Intercom and update it with Accoil Analytics Account scores and segments.