Accoil connects to the tools your teams already use—CRMs, support systems, messaging platforms, and more—so you can take action on product behavior and engagement data in real time.

Our integrations help teams view, sync, and act on product data without needing to switch tools or copy-paste insights manually.

Accoil offers three types of connections:

Embed live engagement data directly into tools like HubSpot, Intercom, or Jira Service Management. You’ll see live engagement scores, activation status, adoption metrics, and health summaries—all within user or account records in your CRM or support tool.

Example: A sales rep views a contact in HubSpot and sees their Accoil engagement score and recent activity in a side panel.

Automatically sync key Accoil traits—such as engagement score, activation rate, adoption, and segment membership—into your connected tools as custom fields or properties.

These traits are updated regularly (every 6–24 hours) for matched users and groups, and can be used for workflows, segmentation, personalization, or reporting.

Example: A marketer uses engagement scores synced into HubSpot to build a reactivation email campaign.

Trigger actions in other platforms directly from Accoil. This includes:

Actions can be triggered manually or through Accoil’s automation rules, letting your teams respond to changes in engagement in real time.

Example: A Customer Success Manager gets a task in HubSpot when an account drops below the activation threshold.

Accoil pushes key traits to external platforms. These traits can be tied to individual users or accounts (groups), depending on the integration.

ℹ️ Profile Name refers to the name of the profile in Accoil (e.g. TrialUsers, PayingCustomers). Spaces are removed when forming the property name.

Here’s what each provider supports:

Note: Slack allows for querying and actions.

Each provider has its own connection method and configuration steps. See individual integration guides for detailed setup.

Accoil supports several large language models (LLMs) to power insights and summaries.

You can:

LLMs are used for features like summaries and natural you remain in full control of what’s used. No identifying data such as account names or user names is ever passed to the LLM.

If you’re unsure which integration type is best for your workflow—or you’d like to request a new integration—reach out to the Accoil team via chat or email.