Summary
Lists and describes the standard and suggested user and account segments automatically created by Accoil.
How this helps
Quickly identifies key engagement segments, making it easier to target engagement and retention efforts..
Pre-built segments in Accoil
Accoil automatically creates User and Account segments to help you analyze engagement. You can find these default priority segments under the Users and Accounts sections in the left-hand navigation bar.
Use the "Select Segment" button to choose the segment you want to view.
Standard:
All Users / Accounts
All Active Users / Accounts
Suggested segments
New Users / Accounts – Signed up within the score period
Most Engaged – Scores above 75.
Slightly Engaged – Scores between 50 and 74.
Passive – Scores between 25 and 49.
Least Engaged – Scores below 25.
Recently Inactive Users / Accounts 🚨 – Last active 30 to 60 days ago.
Red Hot – Score increased by 10+ since the last scoring period.
Ice Cold – Score decreased by 10+ since the last scoring period.
Mature Users / Accounts – Signed up more than 180 days ago.
Active Today – Last active today.
Multi-User Accounts – Accounts with multiple users accessing the same account (Accounts only).
You can use these segments to quickly analyze user engagement trends and identify opportunities for outreach and optimization. You can also use custom segments.
