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All CollectionsSegmenting Accounts & Users
Standard and Suggested Segments
Standard and Suggested Segments

Standard and suggested user and account segments

Simon Herd avatar
Written by Simon Herd
Updated this week

Summary

Lists and describes the standard and suggested user and account segments automatically created by Accoil Analytics.

How this helps

Helps users quickly identify key engagement segments, facilitating targeted engagement and retention efforts.

In Accoil Analytics we auto-populate some User and Account segments for you. You can find these default Priority segments under both the Users and Accounts links on the left hand navigation bar.

Use the "Select Segment" button to choose the segment you want to view.


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Standard:

  • All Users / Accounts

  • All Active Users / Accounts

Suggested:

  • New Users/ Accounts: Signed up within the score period

  • Most engaged: Scores above 75

  • Slight Engaged: Scores between 50 and 74

  • Passive: Scores between 25 and 49

  • Least engaged: Scores below 25

  • Recently Inactive Users/Accounts 🚨: Last active between 30 to 60 days ago

  • Red Hot: Trend increased by 10 or more since last scoring period

  • Ice Cold: Trend decreased by 10 or more since last scoring period

  • Mature Users/Accounts: Signed up more than 180 days ago

  • Active today: Last active today

  • Multi user accounts: Multiple users to access and use the same account (Available for Accounts only)


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