Feeds in Accoil are fully configurable, role-tailored streams of important product and customer activity. You can create multiple feeds, customize them with cards that surface meaningful signals, and optionally deliver them to Slack.
This page explains how to create, configure, and manage feeds to keep your team aligned and up to date.
🆕 How to Create a Feed
There are two paths to creating a new feed depending on whether any already exist:
🟢 If no feeds exist in the profile:
You'll see a “Create Feed” button directly on the page
Click it to start creating your first feed
🟡 If feeds already exist:
Click the “Select Feed” button (top right of the feed interface)
Scroll to the bottom of the dropdown
Click “Create New Feed”
Both paths open the Feed Configuration panel, where you can name your feed, add cards, and configure delivery.
🧰 Configuring an Existing Feed
To edit a feed you’ve already created:
Click the “Configure Feed” button at the top right of the feed interface
This opens the full configuration panel for the currently selected feed
From here, you can change:
Feed name
Slack delivery settings
Cards in the feed
🛠️ You can only configure one feed at a time. Make sure the correct feed is selected before clicking “Configure Feed.”
✏️ Feed Basics
1. Feed Name
Choose something descriptive (e.g. “Success Risk Watch”, “Product Weekly Summary”)
2. Share Setting
Personal Feed: Only visible to you
Shared Feed: Can be seen and configured by others in the same profile
Note Shared is required to be enabled if you want to deliver the feed to a public Slack channel
🃏 Adding Cards to the Feed
Cards define what signals show up in your feed.
To Add Cards:
Click “+ Add Card”
Browse the Card Catalogue — organized by team (CS, Sales, Product, Marketing)
Choose cards that match the signals you care about
Configure any required settings (e.g. thresholds, segments)
Click Save Configuration
Once added:
Cards appear in the right-side Feed Cards list
Use “Show details” to review a card’s logic
Click ⚙️ to reconfigure or ❌ to remove a card
🧠 Cards are designed with smart defaults but are fully customizable. You can add as many as needed.
📬 Slack Delivery
You can optionally send your feed to a Slack channel on a set schedule.
To Enable:
Toggle Slack Delivery on
Select a public channel
Choose a schedule:
Daily at 8:00 AM → Sends cards from yesterday
Weekly on Monday at 8:00 AM → Sends cards from last week
Feeds are posted as a headline message, with individual cards threaded underneath — keeping your channels clean and scannable.
🔒 Delivery to a public Slack channel requires the feed to be shared.
This ensures that other team members can view and manage the feed if needed — for example, if it becomes noisy, irrelevant, or the original creator leaves the company.
🧪 Test Delivery
Use Test Delivery to preview how the feed will appear in Slack:
Pick the channel
Choose Daily or Weekly
A sample post is sent immediately to help you validate formatting and content
This is useful before enabling delivery or sharing the feed with a broader team.
💾 Saving Changes
After editing the feed, click Update Feed to save all changes:
Cards will be applied immediately
Slack delivery will begin on the next scheduled send
Historical backfill will run to populate cards with recent data
⚠️ Changes are not saved unless you click Update Feed. Closing the panel will discard any edits.
🗑️ Deleting a Feed
To delete a feed:
Open the configuration panel
Click Delete Feed
Confirm when prompted
🚫 Deleted feeds cannot be recovered.
✅ Recap
Create a feed from the Select Feed menu or profile landing page
Use Configure Feed to update name, cards, and delivery
Add cards to surface signals you care about
Deliver to Slack on a regular schedule or test it before rollout
Click Update Feed to apply changes and start capturing insights
By setting up and managing feeds in Accoil, you create a personalized briefing layer for your team — ensuring that important shifts in product usage and customer behavior never go unnoticed.