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Slack Connections

Get real-time engagement insights, alerts, and actions—right inside Slack.

Kate Caldecott avatar
Written by Kate Caldecott
Updated this week

🧩 Overview

Slack has become the go-to hub for team communication—and with Accoil’s Slack integration, your product engagement insights can live there too.

By connecting Accoil to Slack, you’ll:

  • Get real-time or daily automation alerts about user and account behavior

  • Use simple slash commands to look up users, accounts, and engagement data

  • Stay on top of what matters—without switching tools

Whether you’re in Sales, Support, Success, or Product, this integration brings Accoil insights straight to where your team works.

Activity Alerts

What you can do in Slack


🔔 Alerts & Notifications

One of the most powerful features of the Slack integration is receiving automation alerts directly in your Slack channels. These alerts are based on the automation rules you've set up in Accoil.

You’ll receive updates when:

  • A user or account enters a key segment

  • A new user signs up

  • An activation milestone is reached

  • An engagement score changes significantly

  • Any custom rule is triggered

Types of Alerts:

  • Real-time alerts: Sent as soon as the event happens

  • Daily summaries: A digest of rule-based events, sent once per day

These alerts help your team stay informed and act quickly—without needing to log in to Accoil.


💬 Slash Commands

Accoil also supports slash commands so you can look up live engagement data anytime, right from Slack.

All responses are private to you—they won’t be posted to the channel.

Slash Command

What it does

/accoil

View the list of commands available

/accoil top users

See your most engaged users

/accoil top accounts

View your top-performing accounts

/accoil user [name/email/id]

Search for an individual user

/accoil account [name or ID]

Search for a specific account


🔄 Switching Profiles

All engagement data in Slack is tied to an engagement profile—such as All Users, Trial Accounts, or Enterprise Customers.

If you're not seeing data or want to view results from a different profile:

  • Use the Change Profile button at the bottom of any result

  • Select from any profile (across products) that you have access to in Accoil

This is especially helpful if you're working across different customer types or product environments.


Admin Setup & Configuration


🔌 Connecting Accoil to Slack

To connect Accoil to your Slack workspace:

  1. In Accoil, go to Settings > Connections

  2. Find Slack and click Connect

  3. Follow the Slack authorization flow to install the Accoil app

  4. Done! Accoil can now send alerts and you access slash commands via /accoil


⚙️ Setting Up Automation Alerts

To send engagement updates to Slack:

  1. Go to Automations in Accoil

  2. Create or edit a rule

  3. Add an Action → choose Send to Slack

  4. Choose the Slack channel and whether the alert should be real-time or daily

  5. Save and activate the rule

You can create alerts for things like:

  • Users entering/leaving a segment

  • Activation score changes

  • Key product events

  • Custom rules based on your data

✅ You can send different alerts to different channels, keeping each team informed with what matters most to them.


👥 Who Can Use the Slack Integration?

Once the Slack integration is connected:

  • Any Slack user can see alerts, as long as they have access to the Slack channel where the alert is posted—even if they don’t have access to Accoil.

  • Only users with access to Accoil can:

    • Use slash commands to retrieve user or account data

    • Switch engagement profiles from within Slack

✅ No individual setup is required—once connected, everything works automatically based on Slack and Accoil access.


🧠 Use Cases by Team

Team

How Slack + Accoil helps

Customer Success

Get notified when accounts go inactive or show churn signals

Sales

See when leads spike in activity or become qualified

Support

Quickly look up last active status and account health

Product

Monitor adoption and activation events across key segments

Marketing

Track engagement of campaign-driven signups


🛠 Troubleshooting

  • Not seeing any data in results? Try switching your engagement profile

  • Alerts not appearing in Slack? Double-check the automation rule and channel settings. Make sure the rule is enabled

  • Slash commands not working? Make sure the Accoil app is installed in your Slack workspace


✅ Summary

The Slack integration makes Accoil's insights actionable where your team already communicates. Use it to stay ahead of user behavior, streamline collaboration, and make decisions faster—with no extra effort.

Questions? Feedback? Let us know—we’re always improving how Accoil fits into your day.

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