🧩 Overview
Slack has become the go-to hub for team communication—and with Accoil’s Slack integration, your product engagement insights can live there too.
By connecting Accoil to Slack, you’ll:
Get real-time or daily automation alerts about user and account behavior
Use simple slash commands to look up users, accounts, and engagement data
Stay on top of what matters—without switching tools
Whether you’re in Sales, Support, Success, or Product, this integration brings Accoil insights straight to where your team works.
What you can do in Slack
🔔 Alerts & Notifications
One of the most powerful features of the Slack integration is receiving automation alerts directly in your Slack channels. These alerts are based on the automation rules you've set up in Accoil.
You’ll receive updates when:
A user or account enters a key segment
A new user signs up
An activation milestone is reached
An engagement score changes significantly
Any custom rule is triggered
Types of Alerts:
Real-time alerts: Sent as soon as the event happens
Daily summaries: A digest of rule-based events, sent once per day
These alerts help your team stay informed and act quickly—without needing to log in to Accoil.
💬 Slash Commands
Accoil also supports slash commands so you can look up live engagement data anytime, right from Slack.
All responses are private to you—they won’t be posted to the channel.
Slash Command | What it does |
| View the list of commands available |
| See your most engaged users |
| View your top-performing accounts |
| Search for an individual user |
| Search for a specific account |
🔄 Switching Profiles
All engagement data in Slack is tied to an engagement profile—such as All Users, Trial Accounts, or Enterprise Customers.
If you're not seeing data or want to view results from a different profile:
Use the Change Profile button at the bottom of any result
Select from any profile (across products) that you have access to in Accoil
This is especially helpful if you're working across different customer types or product environments.
Admin Setup & Configuration
🔌 Connecting Accoil to Slack
To connect Accoil to your Slack workspace:
In Accoil, go to Settings > Connections
Find Slack and click Connect
Follow the Slack authorization flow to install the Accoil app
Done! Accoil can now send alerts and you access slash commands via
/accoil
⚙️ Setting Up Automation Alerts
To send engagement updates to Slack:
Go to Automations in Accoil
Create or edit a rule
Add an Action → choose Send to Slack
Choose the Slack channel and whether the alert should be real-time or daily
Save and activate the rule
You can create alerts for things like:
Users entering/leaving a segment
Activation score changes
Key product events
Custom rules based on your data
✅ You can send different alerts to different channels, keeping each team informed with what matters most to them.
👥 Who Can Use the Slack Integration?
Once the Slack integration is connected:
Any Slack user can see alerts, as long as they have access to the Slack channel where the alert is posted—even if they don’t have access to Accoil.
Only users with access to Accoil can:
Use slash commands to retrieve user or account data
Switch engagement profiles from within Slack
✅ No individual setup is required—once connected, everything works automatically based on Slack and Accoil access.
🧠 Use Cases by Team
Team | How Slack + Accoil helps |
Customer Success | Get notified when accounts go inactive or show churn signals |
Sales | See when leads spike in activity or become qualified |
Support | Quickly look up last active status and account health |
Product | Monitor adoption and activation events across key segments |
Marketing | Track engagement of campaign-driven signups |
🛠 Troubleshooting
Not seeing any data in results? Try switching your engagement profile
Alerts not appearing in Slack? Double-check the automation rule and channel settings. Make sure the rule is enabled
Slash commands not working? Make sure the Accoil app is installed in your Slack workspace
✅ Summary
The Slack integration makes Accoil's insights actionable where your team already communicates. Use it to stay ahead of user behavior, streamline collaboration, and make decisions faster—with no extra effort.
Questions? Feedback? Let us know—we’re always improving how Accoil fits into your day.