The Zendesk integration will be available shortly in the Zendesk Marketplace
🧩 Overview
With the Accoil integration for Zendesk, your Support and Sales teams get instant access to real-time product engagement data—right where conversations happen. No switching tabs, no digging for data.
By adding Accoil to Zendesk, you can:
See user and account activity at a glance while handling tickets or leads
Quickly assess engagement health, activation, and adoption
Tailor responses and outreach based on real usage, not just guesswork
What you can do in Zendesk
📍 Where You'll See the Accoil Widget
Once installed, the Accoil widget appears automatically in both Zendesk Support and Zendesk Sell:
Zendesk Support
Ticket Sidebar – See product engagement while resolving a support ticket
Person Details Page – View user and account health in one place
Zendesk Sell
Lead Details Page – See if a lead is active, activated, or needs nudging
Person Details Page – Get key behavioral signals to guide your next step
🧠 What You’ll See in the Widget
The Accoil widget includes four tabs to give you a full view of the user and their associated account:
Tab | Description |
Summary | A high-level overview of account health, based on your configured summary profile in Accoil |
Account | Account-level metrics like engagement score, activation rate, and adoption trends |
User | Individual user insights: last active, engagement score, segment membership, etc. |
Info | Helpful definitions for interpreting what each metric means |
Data is live from Accoil and reflects the most up-to-date user and account activity.
🔄 Switching Profiles
Engagement data in the widget is tied to your Accoil profiles—like “Trial Users,” “Customers,” or “Power Users.”
If the widget looks empty or isn’t showing what you expect:
Use the Profiles dropdown at the bottom of the widget
Select a different profile that you have access to in Accoil
Profiles are shared across products, and switching views will refresh the data shown
Admin Setup & Configuration
⚙️ How to Install
🛠️ The Accoil Zendesk app will soon be available in the Zendesk Marketplace.
To install:
In Accoil, go to Settings > Connections
Find the Zendesk connection
Click Install via Zendesk Marketplace
Approve the app when redirected to Zendesk
The Accoil app will now appear automatically in Zendesk
✅ No additional configuration is required to enable the integration.
🔐 User Authentication
Each Zendesk user will need to log in to their Accoil account directly from the widget the first time they use it.
Once logged in, the widget will display engagement data for matched users and accounts.
No individual app setup or installation is needed—just log in once via the widget.
🔗 How Matching Works
Accoil matches Zendesk users to your Accoil workspace using the email address.
If the email on a Zendesk ticket, lead, or person matches a user in Accoil, the widget will automatically display data for that record.
🔍 Make sure the user’s email in Zendesk exactly matches the email in Accoil.
🎯 Use Cases by Team
Team | How Accoil in Zendesk Helps |
Support | Quickly assess user health and recent activity before responding |
Sales | Tailor messaging to match product usage and identify qualified leads |
Account Management | Spot upsell opportunities or early signs of risk from within Zendesk |
🛠 Troubleshooting
If the widget isn’t working as expected:
🔍 Widget not visible? Make sure your Zendesk user has permission to view apps.
🧩 No data showing? Check that the Zendesk contact email matches a user in Accoil in the profile you are viewing
🔄 Blank widget? Try switching to a different profile using the dropdown.
Still stuck? Reach out to the Accoil team via chat or email—we’re here to help.
✅ Summary
The Zendesk integration helps your team act with full context. Whether you’re solving support tickets or working a lead, you’ll have the product engagement insights you need—right there in your workflow.
If there’s something you’d like to do that isn’t supported yet, let us know! We’re always improving Accoil based on real-world feedback.