The Features View helps you track changes in usage patterns and identify which parts of your product are getting traction—and which are not.
To access the Features View:
Navigate into any Profile
In the left-hand menu, click Views
Then click Features
Alternatively, you can access the same view directly from the Dashboard.
📈 Overview Metrics and Chart
At the top of the Features View, you’ll find three summary metrics and a bar chart showing feature adoption trends over the selected time period.
Key Metrics
Avg change – The average change in adoption across all features, comparing the current period to the previous.
Avg adoption – The average daily adoption rate of all features across active users or accounts.
Avg events – The average number of event triggers per feature.
How Adoption Is Calculated
Feature adoption is calculated per day as:
(Number of users/accounts that triggered any feature event on that day)
÷
(Total active users/accounts in the lookback window up to and including that day)
The lookback period is configured as port of the score score profile.
Feature Adoption Change Chart
The bar chart shows how adoption has changed for each feature over the selected period. Use the User/Account toggle to switch perspectives, and the time selector to adjust the range (e.g. Last 7 Days).
📋 Features Table
The table below the chart lists each feature along with detailed adoption metrics:
Column | Description |
Feature | Name of the feature |
7-Day Avg Adoption | Average daily adoption over the selected time range |
Change | % change in average adoption compared to the prior period |
Accounts / Users | Number of unique accounts or users who triggered the feature |
Events | Total number of events triggered for that feature |
Avg Times | Average number of times each account or user triggered the feature |
Click on any row to explore deeper usage data for that feature.
🔍 Feature Detail Page
Clicking a feature opens its Feature Detail Page, where you’ll find a breakdown of how that feature is used over time.
Summary Metrics
Today's Adoption Rate and comparison to the same day in the prior period
Total Accounts/Users who triggered the feature
Total Events for the feature
Avg Times Per Account/User
Avg Adoption across the time range
Time-Series Charts
Adoption Over Time – Rolling view of the daily adoption rate for the feature
Events Over Time – Total event volume by day
You can toggle the view to show Users or Accounts depending on the analysis you're running.
Top Accounts or Users
These tables show which accounts or users are most active with this feature:
By Events – Sorted by total event volume
By Score – Sorted by engagement score, helping you identify high-value usage
Constituent Events
At the bottom of the page, you’ll see a table of all events grouped into this feature, including:
Event Name
Accounts or Users who triggered each event
Event Count
Click any event to drill into its Event Detail Page for further analysis.